It really matters to us being happy with your purchase. So, if you have any complain or issue regarding your order, please contact us on 01091494002 phone call/ WhatsApp. Exchanges/returns can be made within 14 days of receiving the order. Item must be unused, in the same condition as you received it & be in the original packaging. Custom orders unfortunately can’t be exchanged or returned. Shipping costs are non-refundable. Thanks for understanding.